I'd like to take this opportunity to thank Tracey for her fantastic leadership. Tracey's experience and expertise in the I.T. industry was pivotal in creating a new customer service strategy for Cisco Systems, Inc. Tracey's expert knowledge kept the team on track. Tracey, for the great leadership, sponsorship and ownership."- J.F., Sr. Project Manager, Cisco Systems, Inc.
Performance Management
People want to succeed and they need to know how to do that in any given environment. A good performance management system means that you are always developing your core talent and understand how to fit your key people into critical roles. A good performance management process includes:
  • Always aligning employee and company goals
  • Providing and acting upon performance feedback
  • Using goals and feedback to create a development plan for employees
  • Tying a reward system to individual and company success
In her capacity as Director of Customer Service for CISCO Systems, Tracey Mercer managed the Enterprise Strategy Resource Program that was ranked world class for its systems and processes. As a Managing Partner, Tracey can show you how to create a flexible performance system that will motivate, align, develop and reward while putting you ahead of your competition.
Show people their true potential, match their goals with those of the organization and you will have inspired a truly willing and high performing team." Tracey L. Mercer
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